sale conditions online


These conditions are valid only between the company "Ottica Comm. Giuseppe Ranieri Srl", based in Bari at Corso Italia n. 25/a, p. iva 03431280720 – Company Register: BA-0259423, hereinafter referred to as "RANIERI OPTICS" and any person who makes online purchases on the website, hereinafter referred to as "CUSTOMER". These conditions may be subject to change and the date of publication of the same on the site is equivalent to the date of entry into force.

These conditions govern purchases made on the website, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree no. 206/2005, modified by Legislative Decree no. 21/2014 and by Legislative Decree 70/2003 on electronic commerce.


With these general conditions of sale, OTTICA RANIERI sells and the CUSTOMER can remotely purchases the tangible movable property indicated and offered for sale on the website.

The contract is concluded exclusively through the internet, by means of the CUSTOMER's access to the addresses and and the creation of a purchase order according to the procedure established by the site itself.

The customer undertakes to read, before confirming his order, these general conditions of sale, in particular the pre-contractual information provided by OTTICA RANIERI and to accept them by placing a flag in the indicated box.

In the order confirmation e-mail, the CUSTOMER will also receive the link to download and archive a copy of these general conditions of sale, as required by art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.

ARTICLE 2 - PRE-CONTRACTUAL INFORMATION FOR THE CONSUMER - art. 49 of Legislative Decree 206/2005

Before concluding the purchase contract, the CUSTOMER examines the characteristics of the goods which are illustrated in the individual product sheets at the time of the choice by the CUSTOMER.

Before validating the order with "payment obligation", the CUSTOMER is informed about:

  • total price of the goods including taxes, with details of shipping costs and any other costs;
  • terms of payment;
  • the term within which OTTICA RANIERI undertakes to deliver the goods;
  • conditions, terms and procedures for exercising the right of withdrawal (Article 6 of these conditions) as well as the model withdrawal form referred to in Annex I, part B of Legislative Decree 21/2014;
  • information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;
  • existence of the legal guarantee of conformity for the purchased goods;
  • after-sales assistance conditions and commercial guarantees provided by OTTICA RANIERI.

The CUSTOMER may at any time and in any case before the conclusion of the contract, take note of the information relating to OTTICA RANIERI, the geographical address, telephone and fax number, e-mail address, information that is reported, also below:

Optics Comm. Giuseppe Ranieri Srl, registered office Corso Italia n. 25/a - 70125 Bari, Tel 0805211383 - Fax 0805211487 – Email: [email protected] – Certified e-mail: [email protected]

ARTICLE 3 - Conclusion and effectiveness of the contract

The sales contract is considered concluded with the sending by OTTICA RANIERI to the CUSTOMER of an e-mail confirming the order. The e-mail contains the CUSTOMER's data and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent and the link to be able to print and archive the copy of the present conditions.

The CUSTOMER undertakes to verify the correctness of the personal data contained in the above email and to promptly notify OTTICA RANIERI of any corrections/modifications to be made.

OTTICA RANIERI undertakes to describe and present the items sold on the site in the best possible way. Nonetheless, there may be some errors, inaccuracies or small differences between the product depicted on the site and the real product. Furthermore, the photographs of the products presented on and do not constitute a contractual element, as they are to be considered only representative.

OTTICA RANIERI undertakes to deliver the goods within 30 days from the sending by OTTICA RANIERI itself of the order confirmation e-mail to the CUSTOMER

ARTICLE 4 - Availability of products

Product availability refers to actual availability at the time the CUSTOMER places the order. However, this availability must be considered purely indicative because:

  • the products could be sold to other CUSTOMERS before the order is confirmed, due to the simultaneous presence of several users on the site,
  • an IT anomaly could occur such as to make a product available for purchase that in reality is not.

Even after sending the order confirmation e-mail sent by OTTICA RANIERI, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically corrected with the elimination of the unavailable product or products and the CUSTOMER will be immediately informed by e-mail; with this e-mail the customer will also be informed of the methods and timing of reimbursement of any sums paid.

ARTICLE 5 - Methods of payment

Each payment by the CUSTOMER can only be made by means of the credit cards indicated on the website, by bank transfer, with the Paypal payment method or with the various other methods which will also be indicated on the website.

In case of payment by credit card, the actual debit of the order amount will take place only when the order is complete and ready for shipment.

In case of payment with Paypal, the actual charge will take place when OTTICA RANIERI sends the order confirmation e-mail.

The communications relating to the payment and the data communicated by the CUSTOMER when this is made take place on special protected lines. The security of payment by Credit Card is guaranteed through the required certifications (by way of example and not limited to VBV Verified by VISA certification and SCM Security Code Mastercard).

ARTICLE 6 - Prices

All the sales prices of the products indicated on the website are expressed in Euros and include VAT, and where applicable, the WEEE contribution.

Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process before payment is made.

The CUSTOMER accepts OTTICA RANIERI's right to modify its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and indicated in the confirmation email sent by OTTICA RANIERI to CUSTOMER.

In the event of an IT, manual, technical, or any other kind of error that could lead to a substantial change, not foreseen by OTTICA RANIERI, of the retail price, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the CUSTOMER will be refunded within 14 days. from the day of cancellation.

In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.

In case of multiple purchases made by the CUSTOMER with a single order and delivered separately, the term starts from the date of receipt of the last product. The CUSTOMER who intends to exercise the right of withdrawal must communicate it to OTTICA RANIERI through an explicit declaration, which can be sent by registered mail with return receipt. or pec.

The CUSTOMER may also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, as per Annex I, part B, Legislative Decree 21/2014 (not mandatory) the text of which is given below:

Model withdrawal form pursuant to art. 49, paragraph 1, lett. h)

(fill in and return this form only if you wish to withdraw from the contract)

Optics Comm. Giuseppe Ranieri Srl, registered office Corso Italia n. 25/a - 70125 Bari,

Tel 0805211383 - Fax 0805211487

certified email: [email protected]

Hereby I/we (*) notify (*) the withdrawal from my/our (*) contract of sale of the following goods/services (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

-Address of the consumer(s)

- Signature of the consumer(s) (only if this form is sent in paper version)

- Date

(*) Delete the unused wording.

In case of exercise of the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he communicated to OTTICA RANIERI his wish to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

The goods must be returned to OTTICA RANIERI Corso Italia n. 25/a - 70125 Bari – Italy.

The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, OTTICA RANIERI will refund the amount of the products subject to withdrawal within a maximum period of 14 days.

As regards the return of the product subject to withdrawal, OTTICA RANIERI ensures its customers the possibility of using a carrier that has an agreement with the same. In the event that the customer decides to use this service, the shipping costs (except those relating to the telephone booking) will be borne by OTTICA RANIERI (art. 56 co.1 legislative decree 206/2005). However, if the customer intends to use another carrier or another means of delivery, all costs will be at his expense (art. 56 co. 2 legislative decree 206/2005). It is understood that in the event of a product defect, the shipping costs will in any case be borne by OTTICA RANIERI.

The customer is also entitled to return the product purchased online at the OTTICA RANIERI sales point. In this case, it is not necessary to create the online return procedure and all costs relating to the return will be charged to the customer.

As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, OTTICA RANIERI may suspend the refund until receipt of the goods or until the CUSTOMER demonstrates that he has sent the goods back to OTTICA RANIERI.

OTTICA RANIERI will refund using the same payment method chosen by the CUSTOMER during the purchase. In the case of payment made by bank transfer, and if the CUSTOMER intends to exercise his right of withdrawal, he must provide OTTICA RANIERI with the bank details: IBAN, SWIFT and BIC necessary for OTTICA RANIERI to make the refund.

The right of withdrawal cannot be exercised for contracts of:

supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly;

supply of audiovisual products or sealed computer software, opened by the consumer.

ARTICLE 8 - Legal guarantee of conformity

In case of receipt of defective products or in any case not compliant with the orders placed, the CUSTOMER has the right to restore the conformity of the product without charge by repairing or replacing the product. The CUSTOMER can exercise this right if the defect occurs within two years of delivery of the goods and reports the defect to OTTICA RANIERI within two months of discovery. In order to exercise the above right, the customer must notify OTTICA RANIERI in the same forms provided for the exercise of the right of withdrawal, specifying the nature of the defect and expressly requesting its restoration, arranging for the return of the goods according to the instructions will be provided by the seller. OTTICA RANIERI, in the event of a defective or non-compliant product, will, at its own expense, organize the collection of the product, compatibly with the availability of the CUSTOMER.

ARTICLE 9 - Commercial guarantee

In addition to the legal guarantee of conformity referred to in the previous article, all the products presented on the website benefit from a commercial guarantee, the duration of which is mentioned on the product data sheets of the articles.

To use the warranty, the CUSTOMER must keep the invoice.

ARTICLE 10 - Method of delivery

OTTICA RANIERI will only accept orders to be delivered in the Italian territory. The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of the order within and no later than 30 days. from the date of receipt by the CUSTOMER of the order confirmation e-mail sent by OTTICA RANIERI, or by the various means that it will be free to identify.

For each order placed on the website, OTTICA RANIERI issues an invoice for the goods shipped. The invoice will be sent by email to the CUSTOMER at the email address that he will provide. The invoice will contain the information provided by the CUSTOMER during the purchase procedure. After the invoice has been issued, it will not be possible to make any changes to the data indicated in it.

ARTICLE 11- accountability

OTTICA RANIERI assumes no responsibility for disservices attributable to unforeseeable circumstances, even when dependent on malfunctions and disservices of the internet, in the event that it is unable to execute the order within the time stipulated in the contract.

ARTICLE 12 - Access to the site

The CUSTOMER has the right to access the site to consult and make purchases. No other use, especially commercial, of the site or its content is permitted. The integrity of the elements of this site, whether audio or visual, and the related technology used remain the property of OTTICA RANIERI and are protected by intellectual property law.

ARTICLE 13 - Cookies

The website uses "cookies". Cookies are electronic files that record information relating to the CUSTOMER's browsing on the site (pages consulted, date and time of consultation, etc...) and which allow OTTICA RANIERI to offer a personalized service to its customers.

OTTICA RANIERI informs the Customer of the possibility of disabling the creation of such files by accessing its Internet configuration menu. It is understood that this will prevent the Customer from proceeding with the online purchase. For more information click here Cookie_Policy

ARTICLE 14 - Integrity

These General Conditions of Sale consist of all the clauses that compose them. If one or more provisions of these General Conditions of Sale is considered invalid or declared as such pursuant to the law, regulation or following a decision by a court having jurisdiction, the other provisions will continue to have full force and effect.

ARTICLE 15 - Applicable law and competent court

These General Conditions of Sale are subject to Italian law.

Any dispute that does not find an amicable solution will be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the CUSTOMER, if located in the territory of the State.

In any case, it is possible to optionally resort to the mediation procedures referred to in Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale by accessing the following site: https://

General conditions of sale updated on 19 December 2019.